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Last updated: 22/09/2025

MSB Collectables (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Who We Are

We trade as MSB Collectables in the United Kingdom. If you have any questions about this policy or how your data is handled, please contact us:

Email: [email protected]

2. Information We Collect

When you use our store, we may collect the following information:

  • Personal details: name, billing/shipping address, email address, and phone number (when provided).
  • Payment details: processed securely by Square. We do not store or have access to your full card details.
  • Account information: if you choose to create an account, we store your username and order history. Accounts are optional.
  • Technical data: cookies and session information necessary for your cart and checkout to function.

3. How We Use Your Information

We only use your information to:

  • Process and deliver your orders.
  • Provide customer support when requested.
  • Maintain basic records as required by UK law (e.g. tax records).

We do not use your information for marketing purposes, and we do not sell or share your data with third parties for advertising.

4. Payment Processing

All card payments are handled by Square. When you enter payment details at checkout, they are sent directly to Square’s secure servers. We never see or store your full card information.

5. Data Storage and Security

Your data is securely stored on servers hosted by Zare in the UK. We use secure connections (SSL) to protect all communication between you and our website.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections if your information is inaccurate.
  • Request deletion of your data (“the right to be forgotten”).
  • Restrict or object to processing of your data in certain cases.

To exercise these rights, please contact us at [Insert Contact Email].

7. Data Retention

We keep order and account information only for as long as necessary to comply with UK tax and legal obligations (normally 6 years). After this period, data is securely deleted.

8. Cookies

We use cookies for the following purposes:

  • Essential cookies – required for the website to function (e.g. keeping items in your basket, logging into your account).
  • Analytics cookies – we use Google Analytics to understand how visitors use our website. Analytics data is collected in an anonymous form (your full IP address is not stored), and is used only to help us improve our website.

You can manage or disable cookies in your browser settings at any time.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.