Last updated: 22/09/2025
At CommonWealth Stamps, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. Returns
- You may request a return within 30 days of receiving your item.
- To arrange a return, please contact us at [email protected] with your order number and details of the item you wish to return.
- Items must be returned in the same condition in which they were received.
2. Refunds
- Once we receive and inspect the returned item, we will notify you by email and confirm if your refund has been approved.
- Approved refunds will be processed back to your original payment method (via Square).
- Please allow a few working days for the refund to appear, depending on your payment provider.
3. Shipping Costs
- Unless the item is faulty or we made an error, return shipping costs are the responsibility of the customer.
- We recommend using a tracked shipping method, as we cannot issue a refund until the item has been safely returned.
4. Exceptions
Due to the collectible nature of some stamps, refunds may not be possible if items have been damaged after delivery.
5. Contact Us
To start a return or if you have any questions, please email us at:
CommonWealth Stamps
Email: [email protected]